FAQs

Attention: open in a new window. PDFPrintE-mail

I have never ordered dance shoes before, how can I know my correct size?
Most dance shoes are manufactured in Europe, so please don't guess. Please use the chart provided to determine the European size or call/email for assistance.

What makes dance shoes different from street shoes?
All dance shoes, both ladies and men's have chrome/suede leather soles, a metal shank in the arch for support and they are very light-weight and flexible.

What if the shoes don't fit properly or I don't like them? For Mail Order customers only - please return the shoes as new (unworn) within ten days of receipt and place a note inside the box with specific instructions.
For customers who purchase shoes in our store having tried the shoes on, also please return the shoes as new (unworn) within 10 days days of purchase for a store credit or refund.

Do you ship COD (cash on delivery)?
No, not at any time.

If I return the shoes, is it my responsibility to pay the shipping charges?
Yes, that is your responsibility. However, if you wish to exchange the shoes we will not charge postage for the first exchange. Shipment by ground service only.

If I have only worn the shoes once, can I return them?
No, only totally unworn as new shoes will be accepted for return or exchange. (Please refer to the return policy.)

If I send the shoes back and they get lost is that my responsibility?
Yes, it is. It always advisable to insure the shoes that you return.

If I return the shoes for a refund are my shipping charges refunded?
No, that is your responsibility.

If I need a pair of shoes very fast, what is the best way to order?
Please call us with a credit card in hand. We can check our inventory and if we have the shoes in stock, we can ship immediately.

Do you have a professional discount?
Yes, to full time Professionals with certification.

Do you offer a student discount?
Not usually.

Can dance shoes be worn outdoors?
It is not advisable because of the delicacy of the chrome/suede leather soles, if you do get the soles wet let them dry out at room temperature.